We handle everything locally.
Newcastle-based. No ticket system. No offshore queue.
Frequently asked.
Shipping
Every order ships next business day from Newcastle NSW via Australia Post. Typically 1–5 business days depending on your state.
Yes. Free standard shipping on every order. No minimum spend.
Australia-only at this stage. We'll update this page if that changes.
Paddles
All three are T700 carbon fibre. The core changes the feel. SPARK is light and forgiving. EDGE is firm and fast. APEX is power and precision: the ball sits on the face, then lands deep. Use the paddle finder for a direct recommendation.
It's the grade of carbon fibre on the face of every FIZZ paddle, and the same grade used in paddles selling for $300+. We just don't give it a made-up name.
SPARK and EDGE have honeycomb cores. APEX has a solid foam core, which holds the ball on the face a fraction longer before sending it deep. That's where APEX's power comes from.
We can't promise it will help. SPARK is the lightest paddle in the range (225g) with the lowest swing weight (SW 113), so it takes the least effort to swing. If you have an arm condition, ask your physio what suits you.
Orders
Contact us as quickly as possible. We process orders fast. Once dispatched, we can't intercept.
Email us immediately. If the order hasn't shipped, we'll update it.
Returns & warranty
Email us within 30 days of delivery with your order number. The paddle must be unused, in its original packaging, with the plastic wrap still on the grip. We'll confirm eligibility and send return instructions within 1 business day. Return shipping for change-of-mind returns is your responsibility; we recommend a tracked service.
Manufacturing defects in materials and workmanship. Does not cover normal wear, accidental damage, or misuse.
Email us with your order number and a photo of the defect. We'll assess your claim within 3 business days and organise a replacement or refund. FIZZ covers return shipping on valid warranty claims.
Changed your mind?
Return your paddle within 30 days of delivery: unused, in its original packaging, with the plastic wrap still on the grip. Email us and we'll send return instructions within 1 business day. Return shipping is yours for change-of-mind returns.
Start a returnDefects covered. Locally.
12 months from date of purchase. Manufacturing defects in materials and workmanship. Send a photo of the defect and we'll assess it within 3 business days. We cover return shipping on valid claims. No third-party assessor. Handled in Newcastle, by us.
Lodge a claimOur goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Full warranty and returns policyA direct line.
We're a small operation. You'll hear back from a person.
support@fizzpickleball.com.auResponses within 1–2 business days. Newcastle business hours.