The FIZZ 12-month limited warranty
FIZZ paddles are made to last. If something goes wrong due to a manufacturing defect within 12 months of purchase, we'll make it right.
The warranty applies to the original purchaser and covers defects in materials and workmanship.
What is covered
- Core failure: Structural failure of the paddle core or face bonding, including hollow or dead spots that develop under normal play. Applies to both honeycomb and foam core constructions.
- Manufacturing defects: Premature edge guard detachment or handle failure not caused by impact.
- Structural deformation: Warping of the paddle face under standard playing conditions.
What is not covered
- Normal wear and tear: Fading of graphics, surface scratches, or the natural smoothing of the face texture (raw carbon or grit) over time.
- Impact damage: Cracks, chips, or breaks caused by hitting the ground, net posts, or other paddles.
- Extreme environments: Damage from storage in temperatures below 5°C or above 40°C.
- Secondary sales: The warranty is non-transferable and applies to the original purchaser only.
How to make a warranty claim
Contact us at support@fizzpickleball.com.au with your order number and a photo of the defect. We'll assess your claim within 3 business days and organise a replacement or refund. Return shipping for valid warranty claims is covered by FIZZ.
30-day change-of-mind returns
If your paddle arrives and it's not right, we accept returns within 30 days of delivery on unused paddles in original condition.
To be eligible:
- The paddle must be unused and in its original packaging
- The plastic wrap must still be on the grip
- The paddle must show no signs of play
All returns are inspected on arrival. If a paddle doesn't meet the return condition we'll contact you directly.
Return shipping for change-of-mind returns is the customer's responsibility. We recommend using a tracked service. FIZZ covers return shipping on all valid warranty claims.
How to start a return
Contact us at support@fizzpickleball.com.au with your order number. We'll confirm eligibility and provide return instructions within 1 business day.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.